Common Problems with the 2017 Cadillac Escalade
Exterior Accessories Problems:
“The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(R), both side view mirrors would adjust downward to assist with the driver's visibility. The contact stated that the vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(D). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both side view mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.”
Electrical Issues:
“The side view mirrors will randomly tilt to the sky or ground. Whatever it tilts to also becomes the saved position. The dealership has replaced the seat memory module, battery cables, fuse block and driver mirror. The dealership was unable to correct the issue and says there is nothing else they can do. The problem seems to occur wen the vehicle has been driving for 2 or more hours then goes away if the vehicle has sat for a few days.”
“The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.”
Powertrain, Transmission Problems:
“While driving on Highway 360 in Arlington, TX, the engine appeared to not change gears. It was between 3:30 to 4:00 PM, moderate traffic. I left HWY 360 and used the side lane. Later, the engine light came on. I checked the fluid levels and all were fine. This vehicle was last serviced in December 2022. The problem is unknown.”
“*safety issue* Escalade will shift violently into gear in either forward or reverse, causing vehicle to suddenly lurch. Condition is especially present when stopping at intersection on an incline. From a stop or rolling stop, the vehicle will be unresponsive to gentle acceleration for a second or two, then bolt into gear screeching the tires and launching vehicle violently forward. Likewise, from rolling stop then shifting to reverse to park, same lag with sudden burst of power. The effect is very similar to someone who is learning to drive a manual tranny in a muscle car. There seems to be no difference with transmission temperature, the intensity of the condition seems to be random, and difficult to intentionally recreate. Vehicle has been in shop twice, received the 18-na-355 bulletin service, and problem persists. Dealer indicates that transmission is operating as designed. Additionally, the transmission shifts harshly both up and down through gears 1-3 when gently accelerating or braking. Again, similar to someone who is learning to drive a manual transmission. I don't consider this condition a safety issue, but an annoyance and may well be related to the "lurching" condition.”
“When I am driving on smooth surface streets sometime there a feel of intermittent juttery ride which feels like you are riding over very small speed bumps very close together. I was told by two (2) mechanics that there is a problem with the transmission that is causing this. I started about two (2) months ago and continue daily.”
“The contact owns a 2017 Cadillac Escalade. While driving various speeds, there was an abnormal shuddering and vibration from the vehicle. The contact also stated that the vehicle failed to shift into gears properly. The vehicle was taken to dale earnhardt jr. Buick/GMC (1850 capital cir ne, tallahassee, fl 32308, (850) 270-1453) where it was diagnosed that the torque converter was possibly defective. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that three of the four tires were also replaced; however, the vibration and shuddering persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.”
Brakes Problems:
“I was exiting an off ramp and the brake pedal suddenly became hard as a rock and no matter how much I pushed on it the vehicle would BARELY slow down. I was really close to smashing into the back of a semi truck. There was no warning prior to it happening and my service advisor at the GM dealer said GM knew about the issue with the brakes and have not issued a recall in relation to the incident, ONLY a bulletin that it is to be covered if it breaks. However I could have died if I hit the semi considering I was going highway speeds. My vehicle is currently at the GM dealer and I have not heard back from them yet. As of now they have not inspected it and it is available for inspection if need be.”
“When applying the brakes at a slow speed (>20 mph), the brakes seem “spongy”. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.”
“The contact owns a 2017 Cadillac Escalade. While driving 60 mph, the vehicle shook violently and brake fluid leaked from the vehicle. The vehicle was taken to vera Cadillac (300 S university dr., pembroke pines, fl 33025, (954) 998-1684), but the failure could not be diagnosed. The contact stated that the vehicle had been serviced multiple times, but the failure recurred. The manufacturer was not informed. The failure mileage was 1,300.”
Sources: www.nhtsa.gov, carcomplaints.com
California Lemon Law and How Valero Law Can Assist
The California Lemon Law provides critical protection for consumers who have purchased or leased a 2017 Cadillac Escalade plagued by persistent defects. If reasonable repair attempts have not effectively resolved these issues or your vehicle has spent a substantial amount of time out of service due to repairs, you likely have strong grounds for a Lemon Law case.
Valero Law specializes in assisting individuals facing challenges like those encountered with the 2017 Cadillac Escalade. With a deep understanding of the intricacies within Lemon Law cases, we can adeptly guide you through the legal process. Whether it involves negotiating with the manufacturer for a buyback or replacement or pursuing a legal claim to safeguard your rights, we are committed to advocating for your interests.